FAQ

Live-in care is a highly personalised care service where a professional Nurse or Carer lives in the Clients home for the duration of the booking to provide one-to-one care and support.
It enables Clients to maintain independence and safety in the comfort and familiarity of their own home, whilst receiving all the care and support they need.
We know through our decades of experience that people feel better in their own homes, and our live-in care and live-in nursing give more Clients the freedom to make their own choices, and to live life their way.

The Client does not have to leave the comfort of their own home meaning that they can remain in their familiar surroundings. Clients with a live-in Nurse or Carer always have a companion, preventing the likelihood of loneliness. Live-in care offers Clients continuity in the sense that the same person is consistently providing their care.
It provides family of the Client peace of mind that there is always someone looking out for their loved one.
The presence of a live-in Nurse or Carer or can open up new possibilities for a Client, leading to an improved lifestyle. For instance, they may have stopped doing certain things that they enjoy before having a live-in Nurse or Carer due to no longer being capable to do so alone. A Carer can assist them to pick these hobbies back up!

A live-in Nurse or Carer is there to support your holistic needs, including all your care and support requirements, lifestyle and social preferences and companionship.
They will help with personal care, mobility support, companionship and emotional support, meal preparation and cooking, light housework and domestic tasks, health monitoring, transportation and running errands, ensuring a safe and secure environment and respite for Family and Clients.

Live-in care is ideal for Individuals and Couples who need continuous support due to age, illness, disability or who are recovering from surgery.
It is also suitable for couples who want to stay together whilst receiving the care they need, or for anyone preferring not to have to leave their home and move into residential care.

Yes. We work closely with you and your family to match you with a Nurse or Carer based on your preferences, lifestyle and care needs. To ensure you have continuity of care, you will have a team of Nurses/Carers who will get to know you and provide cover for each other’s time off.

Every Nurse or Carer is carefully selected to deliver exceptional care support and compassionate care.
Nurses and Carers are vetted through a process, which covers Right-to-Work in the UK, an enhanced DBS (Disclosure and Barring Service) check and employment history reference checks. Candidates then go through an interview process and once successful complete our training, followed by a two week on-boarding in a Client placement.
We are dedicated to ensuring all our Nurses and Carers have the necessary skills and experience to meet our Client’s needs.

This will completely depend on your care and support needs at the time of assessment. Should you have healthcare needs that a professional carer cannot support, for example help with administration of injections or PEG feeds, or tracheostomy care, then you would require the services of a live-in Nurse.
Should your health care needs evolve and cannot be met by a professional carer, we can offer live-in nursing care and seamlessly transition you to this level of care.

You will need to provide a private bedroom with basic amenities, including a bed and somewhere to store their clothes. They need to have access to a bathroom, but this does not need to be a dedicated bathroom.
Nurses or Carers will also need access to Wi-Fi to enable them to complete administration tasks.
Meals and food allowance will also need to be agreed between the Client and the Nurse or Carer.

Yes of course. One of the many benefits of live-in care, when compared to moving into a residential setting, is that you do not need to be separated from your beloved pet. When we are planning care and matching you to the perfect Nurse or Carer, we will take this into consideration when making our Nurse or Carer selection. Many Nurses and Carers are happy to help with pet care, such as feeding and walking your pet.

It is expected that your live-in Nurse or Carer sleeps during the night, so they are rested and refreshed to provide high-quality care during the daytime. We understand that occasional night calls are required, which the Nurse or Carer will respond to. An Asus Care Consultant will monitor this, to ensure it is not impacting the Nurse or Carer’s wellbeing and their ability to perform their role. Should you need more care during the night, then a second Nurse or Carer can provide overnight care.

Nurses and Carers are trained to respond to emergencies, such as contacting emergency services, notifying family members, and following agreed protocols to ensure your safety.

Nurses and Carers are entitled to adequate breaks and time off. We ensure you have a small team of Nurses or Carers who get to know you or your loved one, and understand your needs, who then cover each other’s time off ensuring continuity of care.

Live-in Nurses and Carers will typically work over a 12-hour period, working up to 10 hours a day with a 2-3 hour daily break. If a Client cannot be left alone, a family member or other care provider will need to ensure their care needs are met during the Nurse or Carers break.

If you are not satisfied with the Nurse or Carer for any reasons, we will work quickly with you to address your concerns and arrange an alternative Nurse or Carer.
Our priority is to ensure continuity of care whilst a change of Nurse or Carer is facilitated.

Yes. We offer short-term live-in care, which can be arranged for respite care to give a family carer a much-needed break or following surgery to support rehabilitation and recovery.
Short-term respite care also offers an opportunity for a family to try live-in care for the first time to make sure it is the right long-term care choice.

Depending on the complexity of the Clients care needs, we can generally set up live-in care within one week.

It starts with a friendly discussion with a member of our experienced Care Team who will talk through your requirements, expectations and guide you as to the suitability of our different live-in care services.
Should you wish to proceed with our care service, a comprehensive assessment of your needs in your home, alongside your family if you choose.
If you decide to go ahead with the service, we will then match you with the most suited Nurse or Carer.
Once all the contractual paperwork is concluded a service start date is agreed.