Providing quality care for everyone.

PART ONE

OUR NAME, LEGAL STATUS, ADDRESS AND CONTACT DETAILS

Our Name
Asus Care UK Limited
CQC Provider ID:  1-5413515922
CQC Certificate Number:  CRT1-14444747555

Our Legal Status
Asus Care UK Limited is an independent Live-in Care Agency and is a Private Limited Company.
Number:  11297822
Legal Status: Organisation

Our Business Address
Ground Floor, Suite F, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ, United Kingdom

Our Business Telephone Number
0742 955 8695

Our Email Address
info@asuscareuk.com

 

PART TWO

OUR AIMS AND OBJECTIVES

Asus Care UK Limited was established in 2018 to support the elderly in our community with Live-in Care.

Asus Care UK Limited Domiciliary Care Agency is committed to deliver excellent Domiciliary Care services to all our Service Users.

Our aim and top priority in delivering our services is to ensure that we safeguard and promote the health and independence, welfare and quality of life of our Service Users. We do this by respecting the wishes, feelings and preferences of our Service Users and upholding their rights and dignity.

Our Objectives Are:
1.  To provide a high quality, personalised service in the home of the Service User at all times, and, in the manner requested.

2.  To provide a bespoke, comprehensive, professional Domiciliary Care service thus enabling our Service Users to remain in their own homes for as long as possible.

3.  To provide tailored, individual, Service User centred, holistic care to all our Service Users, taking into account their wishes and needs as well as those of their family and informal carers. Every Care Plan is personalised to meet the ever-changing care needs of our Service Users. To enable and support the continued independence of our Service Users, it is essential that all their wishes and preferences are noted, considered, and safely implemented where possible. Asus Care UK Limited develops Service User Care Plans to be outcome driven and therefore are created with flexibility and Service User input.

4.  To provide Service Users with non-discriminatory, safe, consistent, respectful, and high quality care within their own home. At all times, Asus Care UK Limited believes that the rights of the Service User are paramount.

5.  To maintain confidentiality, privacy and dignity whilst encouraging independence, physical and mental well-being for all our Service Users.

6.  To provide all of our members of staff with relevant, high standard, quality induction and annual update training and to encourage and motivate our staff with their ongoing personal development. To promote further opportunities for all staff in their chosen career pathways.

7.  To run a profitable business to the benefit of all members of staff and Service Users, enabling growth and improvements in the service we provide.

8.  Asus Care UK Limited Policies and Procedures are written in compliance with the Health and Social Care Act 2008, Care Act 2014 and the Care Quality Commission’s Essential Standards of Quality and Safety.

 

PART THREE

NATURE OF THE SERVICES PROVIDED

Asus Care UK Limited will provide fully qualified, competent, and empathetic care services to Service Users living in their own homes 24 hour, seven days a week. Our registration with the Care Quality Commission will enable us to provide care in the following regulated activity, as defined in the Health and Social Care Act 2008 and Care Act 2014.
The Registered Manager managing the Regulated Activities is Kate Evans.

Personal Care
Asus Care UK Limited will provide services to people age 18 – 65+ in the following groups:

• Frail and vulnerable adults
• Adults with dementia
• Adults with mental health problems
• Adults who have physical disabilities
• Adults with sensory impairment
• Adults with illnesses (including end of life care)
• Adults who are recovering from illness.

Asus Care UK Limited offers a variety of Home Care services tailored to meet individual needs. These include:

• Personal care and support (including getting up, toileting, bathing, washing, and dressing)
• Overnight sleep-over stay/waking night
• Sitting and companionship support
• Overseeing medication
• Food/meals preparation
• Shopping/collecting prescriptions or pensions
• Dementia care
• Alzheimer’s
• Auditory Impairment
• Visual Impairment
• Hospital discharge and support
• Respite care
• Palliative care
• Cancer care
• Parkinson’s Disease
• Motor Neurone Disease
• Stroke
• Multiple Sclerosis
• Epilepsy
• Help with learning, physical and sensory disabilities
• Attend appointments
• Escorted outings
• Administrative tasks / form filling or letter writing
• Laundry and general housework
• Rehabilitation aftercare at home.

Currently we provide care mainly in the County of Hertfordshire and once prominently established, we will expand our strategic vision.

Service Hours

• Home Care between 07.00 and 22.00 hours.
• A sleeping/waking night service between 22.00 and 07.00 hours.
• Live-in Care.

Support Objectives

• All Individuals who are supported by and work at Asus Care UK Limited and all Individuals who we provide care for will be treated with respect at all times.
• We aim to offer a high level of skilled and professional care to enable those we support to achieve their optimum state of health and well-being.
• We strongly uphold the human and citizenship rights of all who are supported by us and work for Asus Care UK Limited.
• Individual choice and personal decision-making are the right of all Service Users and will be supported by all members of staff who work for the Company.
• The right of independence will be respected and encouraged for all our Service Users.
• Asus Care UK Limited recognizes the Individual uniqueness of our Service Users and visitors, and they will be treated with dignity and respect at all times.
• The Individual requirement for privacy will be respected at all times and all information relating to Individuals will be treated in a confidential manner in accordance with the Data Protection Act 1998.

Social, Cultural and Spiritual Activities
Asus Care UK Limited has a proven track record of promoting and maintaining our Service Users normal Social/Cultural/Spiritual networks and associated activities. Each Service User’s Care Plan includes a facility for recording life history, social networks, and contacts as well as the preferences for activities and hobbies so that the Service User is offered access to those networks and activities which are appropriate and desired.

Service User’s Privacy
Records will be designed, used, and stored so as to assure privacy. Legislative controls over records, such as the Data Protection Act, will be adhered to and the Service User’s explicit permission in writing will be sought before information is passed to any person other than those directly concerned with the care of the Service User.

Service User’s Dignity
Dignity is a matter of importance to Asus Care UK Limited and all members of staff receive training in Dignity and Respect. Service Users will be asked for the name by which they wish to be addressed, this name will be recorded on a Service User’s Care Plan and all members of staff will address the Service User by this name. Service Users are perfectly entitled to ask that their principal Carers to address them by one name, and other Carers to address the Service User by another name. The level of familiarity is under the Service Users control. In the absence of information to the contrary, members of staff will address a Service User in a formal manner, using their title and surname. Members of staff are trained to be sensitive to a Service User’s feelings when in company. Asus Care UK Limited seeks to reduce any feelings of vulnerability which Service Users may have as a result of disability or illness.

 

PART FOUR

DETAILS OF REGISTERED PROVIDER, NOMINATED PERSON AND REGISTERED MANAGER

Registered Provider
Name: Asus Care UK Limited
Address: Ground Floor, Suite F, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ, United Kingdom.
Contact Number: 0742 955 8695
Email: info@asuscareuk.com

Nominated Person
Name: Ms Leigh Jacqueline Barlow
Address: Ground Floor, Suite F, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ, United Kingdom
Contact Number: 0742 955 8695
Email: leigh@asuscareuk.com

Registered Manager
Name: Mrs Kate Ellen Evans
Address: Ground Floor, Suite F, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ, United Kingdom
Contact Number: 0742 955 8695
Qualifications: Level 5 in Leadership and Management in Adult Social Care
Experience: Kate has over 4 years experience in all aspects of managing a Live-in Care Company. Kate also has extensive experience working as a live-in carer. Kate has gained a Certificate in Leadership and Management Level 5 and is looking to further her knowledge and development in Mental Health to be able to contribute in providing a care and support service in the emerging Mental Health sector. Kate holds a Bachelor of Education Degree and will use her teaching background and knowledge to ensure robust and well delivered induction, team meeting and training modules.
Email: kate@asuscareuk.com

Read More…Part 5

PART FIVE

PROFILE/QUALIFICATIONS

A list of current members of staff and their qualifications is available on request and on display in the office. The Care Staff allocated to support our Service Users will be chosen to match their skills with a Service User’s needs, and to minimize the time spent in travel distance to support on time attendance. In addition to the direct support staff, the Registered Manager holds office over a weekly five day period of 40 hours per week, most of which should be in addition to the levels displayed. In certain circumstances the Registered Manager may be included within the staffing levels described. Staffing levels may be changed at the discretion of the Registered Manager if there are particular needs. Care Staff work on a rota system which ensures that the service is staffed by the appropriate number and skill mix, including weekends and public holidays.

Asus Care UK Limited aims for all Service Users to receive the best possible care and support that will enable them to remain as independent, and to live as securely and as comfortably, as possible in their own home. Asus Care UK Limited endeavours to achieve this by providing an excellent and thorough Orientation and Induction Programme, ongoing specialist training and annual update mandatory training for all members of staff. This will enable all our Service Users needs to be met to a high standard.

Care/Support Workers are trained to a level that will enable them to provide an exceptional care service. All Care/Support Workers undertake a continual personal development program. Asus Care UK Limited believes that by providing an excellent standard of on-going training will result in the risks to Service Users and to members of staff being reduced.

The Care/Support Worker Training Program begins with a four-day induction/orientation, which must be undertaken prior to Care/Support Workers carrying out any duties unsupervised.

The training will consist of a combination of:

• A formal four (4) day course
• Shadowing or working alongside a Team Leader or an experienced colleague (shadow-working must be included in orientation)
• Completion of a workbook, check lists and other forms of open learning, and
• During training use is made of audio-visual aids.

Asus Care UK Limited Care/Support Worker Training Program covers the following topics:

• The nature of personal care and the basic skills required
• Core values
• Code of personal conduct
• Terms and Conditions of Service
• The requirements of legislation
• Policies and working practices of the organisation
• Health and Safety training including the introduction to moving and handling, infection control, food hygiene, emergency first aid, abuse, and fire procedures
• General health of Customers and the role of Care Staff in monitoring their health
• Communication skills prevention of any form of abuse or exploitation of the person receiving the service (Safeguarding)
• Anti-discriminatory practice, including cultural awareness
• Standards to which you should work
• Confidentiality
• Gifts and bequests
• Principal activities, which must not be undertaken
• Contextual knowledge about the organisation
• Quality assurance and monitoring.

After completion of orientation and induction, Care/Support Workers will then, depending on prior qualifications/experience, follow a supervised twelve-week Care Certificate Program, of training, which is undertaken by a combination of completion of workbooks, classroom tutor sessions and in-field observation.

The Care Certificate Program covers the following common induction standards:

The Standards:
1.  Understand Your Role
2.  Your Personal Development
3.  Duty of Care
4.  Equality and Diversity
5.  Work in a Person-Centred Way
6.  Communication
7.  Privacy and Dignity
8.  Fluids and Nutrition
9.  Awareness of Mental Health, Dementia and Learning Disabilities
10. Safeguarding Adults
11. Safeguarding Children
12. Basic Life Support
13. Health and Safety
14. Handling Information
15. Infection Prevention and Control

All members of Staff are to attend update training as and when required. This represents a significant investment and, as such, Care Staff sign a Training Agreement to authorise Asus Care UK Limited to recover some or all of the costs of this training should a member of staff leave our services.

Care/Support Workers may, subject to appropriate funding being available, undertake Level 2/3 Diploma in Health and Social Care and will be encouraged to do so, with support.

 

PART SIX

FUNDAMENTAL STANDARDS

The fundamental standards are the standards below which our care must never fall.

Everybody has the right to expect the following standards.

Person-centred Care
Service Users will have care or treatment that is tailored to meet their needs and preferences.

Dignity and Respect
Service Users will be treated with dignity and respect at all times while receiving care and treatment.

This includes making sure:

• A Service User has the privacy when it is needed and wanted.
• Everybody is treated as equals.
• Service Users are supported to remain independent and involved in their local community.

Consent
A Service User (or anybody legally acting on behalf of the Service User) must consent in writing before any care or treatment is provided to the Service User.

Safety
Asus Care UK Limited will endeavour to ensure that a Service User will not receive unsafe care or treatment or be put at risk of harm where this could possibly have been avoided.

Asus Care UK Limited will assess the risks to the health and safety of the Service User during any care or support given to ensure that members of staff have the required qualifications, competence, skills and experience to keep Service Users safe.

Safeguarding from abuse
Asus Care UK Limited will endeavour to ensure that a Service User will not suffer any form of abuse or improper treatment while receiving care.

This includes:

• neglect
• degrading treatment
• unnecessary or disproportionate restraint
• inappropriate limits on a Service Users freedom.

Food and drink
A Service User will be provided with enough to eat and drink to keep them in good health while receiving care and support.

Premises and equipment
The places where care and support are received, and the equipment used in it, must be clean, suitable and looked after properly.
The equipment used in care and support must be secure and used properly.

Complaints
Service Users must be able to complain about their care and treatment.
Asus Care UK Limited ensures a robust system is in place to manage, investigate and respond to all complaints. We will investigate a complaint thoroughly and take action if problems are identified. For further information, refer to our complaints leaflet or the Service User Guide.

Good governance
Asus Care UK Limited ensures to meet the required standards and has effective governance and systems in place to manage the quality and safety of care provided to improve the service and reduce any risks to a Service Users health, safety and welfare.

Staffing
Asus Care UK Limited will ensure the suitability of qualified, competent, and experienced staff meet the required health and social care standards.
Safe Handling of Medicines.

Fit and proper staff
Asus Care UK Limited engages the services of Individuals who can provide care and support appropriate to their role. We have robust recruitment procedures in place and carry out relevant checks such as the Individuals’ criminal records and work history.

Duty of Candour
Asus Care UK Limited and members of staff will be open and transparent with our Service Users, their families, advocates acting on a Service Users behalf about the care and support they receive.
Should something go wrong, we will inform you of what has happened, provide support and an apology.

Display of ratings
Asus Care UK Limited will display the ‘CQC’ rating in a place where it is visible to the public.

We will include this information on the Asus Care UK Limited website and make the Care Quality Commissions latest report of our service available to you.

 

PART SEVEN

QUALITY ASSURANCE

Quality of the service is assured by:

• The Registered Manager will have regular contact and consultation with the Service Users as well as pre-booked monthly meetings.
• The Registered Manager will monitor complaints, accidents, and incidents.
• All members of staff will receive supervision on a monthly basis.
• The Registered Manager presents bi-monthly reports to the Board of Directors.
• Service Users are encouraged to use haveyoursay@asuscareuk.com to air any views or make suggestions.

Complaints
A complaints procedure is in place along with a management monitoring system. Asus Care UK Limited endeavours to resolve difficulties and conflicts through dialogue and negotiation whenever possible.

No formal complaints have been received in the last 12 months.

Information on making complaints can be available in a variety of formats including other languages, Makaton, etc. according to Service User needs.

All service users will be given a copy of Asus Care UK Limited “Service User’s Guide” which explains the procedure on how to make a complaint and provides the Care Quality Commission contact details should an Individual wish to contact them in relation to a complaint.

Data Protection and Human Rights Act
Asus Care UK Limited will store all information in a safe and secure place.
No information about Service Users will be shared without their knowledge or approval, unless not to do so would cause them harm. If a request is made, information will be shared with the Care Quality Commission.

All members of staff are trained in the General Data Protection Regulations.

 

PART EIGHT

CQC (CARE QUALITY COMMISSION)

Name: Care Quality Commission
Address: Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA, United Kingdom.
Phone: 03000 616161
Email: enquiries@cqc.org.uk
Website: www.cqc.org.uk

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Should you, or anyone else you know, require this document in Easy Read, Large Print or any other format, please contact the Registered Manager on 0742 955 8695 and we will be happy to oblige you.

Asus Care UK Limited – Statement of Purpose Version 2, Dated 8th November 2023

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